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Movistar is a major Spanish mobile phone and broadband operator. It operates in Spain and in many Latin American countries. It is the largest carrier in Spain with 22 million customers (cellphone services only).
The Movistar name has been in use in Spain since the launch of GSM services in 1995.
As of 2011, most consumer and business services from Telefónica – mobile telephony, landline service, broadband and television (satellite or IPTV, depending on the location) – in Spain and most of Latin America are marketed under the Movistar brand.
What are they offering
- Internet (high-speed broadband services)
- Fixed phone service
- Mobile phone service
- Television services (Imagenio)
How to contact
Customer service
1004 (free)
Technical support
1002 (free)
Website: www.movistar.es
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14 Comments
getting better but still not good,i have been trying for some weeks to operate mt kindle and my Ipad I have phoned and emailed maybe todays call will see it ok
Awful service, been a customer of Telefonica and Movistar for 12 years, but gone right downhill recently. Asked for new wi-fi router after 12 years and they wanted 70 euros +IVA for a router that I could buy online for 40. Constantly called re problems and went through their remote tests several times, no engineer, no new router. In the end because of the flaky connection had to cancel.
Hi I want to view my bills online, please can you tell me if I can get a full break down of charges in English
Hi Debra,
unfortunately Movistar has service on its website only en Castellano. I doubt it is possible to have your monthly bills in English.
Even to get a bill would be good I just seem to throw money into an account on purely guess work of what I may owe! but thanks for your reply. Many ex pats use Telefonica and am sure a breakdown charge would be appreciated in English! xxx
speed of service good. customer service crap to non existent unlesss you are very good in spanish. Imposisble to contact outside of spain: chat is slow, not sure why I signed up. My bulls doubled when I got fibre but no one can tell me why? although I asked for teh package I cannot tell why I was not given it. I cannot log in because it wants bill info which I dont have because I dont have a bill!!!! I though only teh UK could have such stupid inetrractions!!!!
I have recently sent an email to info@movifresh.com regarding a new router I forgot to mention that I have not received a paper bill from you since 2012 my invoice number is TA4730287482. I get the bill for my mobile but not for fijo.
Try..
sales@movifresh.com Richard, they are English agents for Telefonica Movistar
For a international company they a very poor with technology
The speed of the internet in our area is supposed to be 2.5 to 3 Mb more like 1 to 1,25 in the evenings
I understand vodaphone are putting optic cables in our area,
You would have thought Movistar would have them in by now
Horrible service !! not reliable !
Hi,
Can anyone tell me how to actually contact Movistar about the utterly useless broadband service (drop outs every few minutes, speed drop offs etc) – I’ve tried the text to 1002 from a Spanish mobile but it simply will not go through so I am stuck with an unworkable broadband service at the moment.
1002, 1004 and 11822 numbers are not ‘available right now, sorry’ for the past three weeks. It’s impossible to contact Movistar as, typically for a communications company, they do not want you to communicate with them.
Hi,
We have just had Movistar ADSL installed. We got a fixed/ADSL/mobile bundle.
Their technical people suggested Dial 1004 and ask for the English department.
Movistar service has been good so far.