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Movistar is a major Spanish mobile phone and broadband operator. It operates in Spain and in many Latin American countries. It is the largest carrier in Spain with 22 million customers (cellphone services only).
The Movistar name has been in use in Spain since the launch of GSM services in 1995.
As of 2011, most consumer and business services from Telefónica – mobile telephony, landline service, broadband and television (satellite or IPTV, depending on the location) – in Spain and most of Latin America are marketed under the Movistar brand.
What are they offering
- Internet (high-speed broadband services)
- Fixed phone service
- Mobile phone service
- Television services (Imagenio)
How to contact
Customer service: 1004 (free, open 24/7)
Customer service: +34 699 991 004 (when contacting customer service outside Spain)
Technical support: 1002
Companies: 900 10 10 10
Information about your Movistar line: 900 502 010
Website: www.movistar.es
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39 Comments
getting better but still not good,i have been trying for some weeks to operate mt kindle and my Ipad I have phoned and emailed maybe todays call will see it ok
Awful service, been a customer of Telefonica and Movistar for 12 years, but gone right downhill recently. Asked for new wi-fi router after 12 years and they wanted 70 euros +IVA for a router that I could buy online for 40. Constantly called re problems and went through their remote tests several times, no engineer, no new router. In the end because of the flaky connection had to cancel.
Hi I want to view my bills online, please can you tell me if I can get a full break down of charges in English
Hi Debra,
unfortunately Movistar has service on its website only en Castellano. I doubt it is possible to have your monthly bills in English.
Even to get a bill would be good I just seem to throw money into an account on purely guess work of what I may owe! but thanks for your reply. Many ex pats use Telefonica and am sure a breakdown charge would be appreciated in English! xxx
speed of service good. customer service crap to non existent unlesss you are very good in spanish. Imposisble to contact outside of spain: chat is slow, not sure why I signed up. My bulls doubled when I got fibre but no one can tell me why? although I asked for teh package I cannot tell why I was not given it. I cannot log in because it wants bill info which I dont have because I dont have a bill!!!! I though only teh UK could have such stupid inetrractions!!!!
I have recently sent an email to info@movifresh.com regarding a new router I forgot to mention that I have not received a paper bill from you since 2012 my invoice number is TA4730287482. I get the bill for my mobile but not for fijo.
Try..
sales@movifresh.com Richard, they are English agents for Telefonica Movistar
For a international company they a very poor with technology
The speed of the internet in our area is supposed to be 2.5 to 3 Mb more like 1 to 1,25 in the evenings
I understand vodaphone are putting optic cables in our area,
You would have thought Movistar would have them in by now
Horrible service !! not reliable !
Movistar are terrible. 5 weeks wait for installation in Tenerife for a move. If you work online and move house, you have no option but to take a second contract (they then install next day). If you speak English, calling 1004 is a nightmare. If you want to cancel, just hand the modem in at a movistar shop along with a copy of your contract and cancel the payments. A spanish bank will refund payments. Forget about trying to cancel through 1004 if you speak English – expect to spend many hours on the phone achieving nothing but lost sanity. Seriously, if you have another option – leave Movistar alone.
Hi,
Can anyone tell me how to actually contact Movistar about the utterly useless broadband service (drop outs every few minutes, speed drop offs etc) – I’ve tried the text to 1002 from a Spanish mobile but it simply will not go through so I am stuck with an unworkable broadband service at the moment.
1002, 1004 and 11822 numbers are not ‘available right now, sorry’ for the past three weeks. It’s impossible to contact Movistar as, typically for a communications company, they do not want you to communicate with them.
I have the same problem as John – how can I get in contact with Movistar? I’m at my home in Norway an my niece is lending my apartment in Marbella – the internet is not working. Both she and I have a norwegian mobile. If you should contact Movistar they say you must do it from an snaish mobile or land line. No e-mail adress to get in contact! A lot of money to pay for nothing!!!
Hi,
We have just had Movistar ADSL installed. We got a fixed/ADSL/mobile bundle.
Their technical people suggested Dial 1004 and ask for the English department.
Movistar service has been good so far.
I want to put a landline with adsl in my house,does anyone out there have a good word to say about any company,i need help,i live in orihuela costa. atb ray.
Sorry to disappoint you all, but I haven’t had much joy with Movistar either!But, with fairness whenever I have had to contact them the service has been prompt, and well followed up. Mind you, I think my broken Spanish has a lot to do with that. Last year I was contacted by “Orange”, the deal was very good, so I was tempted to signup with them, only to realist that in spite of my numerous request they disconnected my line even before sending me their router box for ADSL, you can imagine I was fuming,and kicking myself. So I had to go back to Movistar cap in hand begging to reinstate my connection “Better the Devil you know and all that….” and since I have heard many nightmare stories about other providers, so I think for the foreseeable future I’ll stay with Movisatr, wort’s an all. I hope this brief helps you all!
PS. I have been with Movistar(Telefonica) almost 5Yrays now.
Movistar are the worst company ever!! They don’t let you cancel contracts, continue to take money from you and are total rip offs!
They are impossible to get hold off and ignore any reference numbers etc which they give you as they aren’t worth a toss!
does anyone know a contact number from England for these people ??????
Hi Richard,
Movistar customer service number is +34 699 991 004 when contacting them outside Spain.
– Sam
If you really hate being on the internet look no further, this is the service for you. Customer support is next to nothing, they also will not replace a 3 year old router because it ”operates just fine” for a total of 3 minutes at a time. I even had to write this comment on somebody else’s internet service. Thank you Movistar for 2 years of the worst possible service.
Yes that’s right, movifresh are just agents
Agents but lying about the product.
Bjr,
comment fait on pour recharger un portable movistar espagnole depuis la france le 2002 ne marche pas
merci
Hi Michelle, I don’t speak/understand French. Can you write in English please?
– Sam
how does it to recharge a laptop Spanish movistar France since 2002 does not work
thank you
*Basic translation*
Hi all,
Please would you be able to tell how can I recharge Internet pack on a prepaid Movistar SIM card ? Was trying to find something on Internet but wasn’t succesful.
Thank you very much.
Kind regards
Kate
Thi service from Telefonica /Movistar is crap .
Paying €47 each month for ( UP TO ) 10 mobs and sometimes struggle to get 2.5 .
4 calls in the past week and they tell me my signal to my phone line is ok .
I tell them the router may need changed and eventually they say they will have engineer call my home to check it out.
Still waiting after 1 week for a call . SHOCKING . How does this company get away with this bluff all the time.
They know they have a problem with the lines and will not spend the astronomical profits to rectify .
I’m in Tenerife and get .6mps Yes point 6 of one meg. It’s stable but no use for anything except e-mail. Can’t get any technical support at all and the 1004 English department is worse than useless.
We have Movistar Fusion mini 4g and have had it since March.
The advertised speed is 10MB. and , using “Speedtest” the mean average is 8.6 mb download and .76mb upload, so, at 9.4 ( as close as makes no difference, are not complaining..
I have seen from my bank account that the month of November and December are showing a 4ish euro rise for no apparent reason..
Like other respondents we have never had a paper bill
I have fired of an email to their accounts 4 weeks ago and have had no reply. 1004 appears to have the holiday technical disease, i.e. refuses to answer.
Anyone else noticing this 10% rise?
Worst internet I have had and was lied to with the sales pitch. Don’t recommend to anyone supposed to be 10mb can’t get 1mb most of the time!
Just wanted to share this as I have had issues with Movistar myself and contacting them isn’t straight forward if you don’t speak Spanish. But if you follow this video you can make contact with them easily although not the fastest of services :-
https://www.youtube.com/watch?v=XbrLDmcK5NA
Same as Matt Wilkie: renting in Marbella, promised 10M, never even see 1M. Good luck getting any customer service. Worst internet in civilization.
How do I stop my contract!
Is there a mail adress to yse?
Hi Tore,
and thanks for your comment. You can only terminate your contract by calling the customer service.
More information here: http://www.adslinspain.com/guides/how-to-terminate-your-contract/
– Sam
I would like to take movistar internet in my house but can not speak spanish how i can get any information or offerts in English?
Hi Kati,
on Movistar website there’s only information in Spanish, in Gallego or in Catalan but not in English.
However, the customer service (call with mobile/landline to 1004) provides information in English. You need to ask for service in English and they’ll transfer you to a correct department.
Hope this helps.
-Sam
When you phone 1004 there is an automatic answer. Press 1 and then say “habla ingles”.
Anyone got any ideas on to get set-up in a rural property? The movistar website requires a street name and number which I do not have.
Hi,I live in Estepona
and I guess I was lucky.
I had my Spanish landlord install internet for me,
as my everyday Spanish would not take me far with Movistar.
But even he used several hours,add a few anger outbursts
to get to a person who could help.
Movistar have people working for them who simply does not have a clue
what they are doing,giving wrong information,
or no information at all.
After 5 hours of Spanish yelling :)) we finally got to a helpful person,
then everything was set up and working fine in two days.
I think if I did not have my landlord to help me,I would hire a gestor
for an hour or two to make the calls,
cause that is not expensive and would be worth the frustration when not fluent in Spanish.
Just remember if you are about to install a new line
they will need your NIE- number,and they need you to have a Spanish bank-account where you arrange automatic payments every months.
And if there is a month your account does not cover the cost,
you have to manually pay it in any branch of bank
If you call Movistar for help,you call 1004,press 1 and then ask for
“La información en Inglés” with your voice.
At least this is my experience,and it worked out fine,eventually.
-Christine